At Musalimah LLC, we strive to provide fast and reliable shipping for all of our customers. Below is our Shipping and Delivery Policy to give you a clear understanding of how we process and deliver your orders.
1. Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation with tracking information once your order has been shipped.
2. Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We offer a variety of shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days (additional charges may apply).
- Free Shipping: Available on orders over a certain amount (as specified during checkout).
Please note that delivery times may vary depending on your location, carrier delays, and other unforeseen factors beyond our control.
3. Shipping Locations
We currently offer shipping across the United States. At this time, we do not offer international shipping. If you’re outside the U.S. and are interested in placing an order, please contact us to discuss potential options.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package’s delivery status via the carrier’s website.
5. Shipping Restrictions
Certain large or heavy items may have shipping restrictions based on the destination or may require special handling. We will notify you during checkout if there are any shipping limitations for your order. Additionally, we cannot ship to P.O. boxes or military APO/FPO addresses.
6. Delivery Issues and Delays
While we make every effort to ensure timely delivery, there may be delays due to factors beyond our control, such as carrier issues, weather conditions, or incorrect shipping addresses. If you experience any issues with your delivery, please contact our customer service team at info@musalimah.com or call 8402059742
7. Damaged or Lost Shipments
If your order arrives damaged, please contact us within 48 hours of receiving your package. We will work with you to file a claim with the shipping carrier and arrange a replacement or refund if necessary. For lost shipments, please allow up to 10 business days for investigation and resolution.
8. Returns and Exchanges
If you need to return or exchange a product, please refer to our Return and Refund Policy for detailed instructions on how to proceed.
9. Contact Us
If you have any questions or concerns regarding your shipping and delivery, please don’t hesitate to reach out:
Company Name: Musalimah LLC
Phone: 8402059742
Email: info@musalimah.com
Address: 10292 Central Ave Unit 549 Montclair, CA 91763
Business Hours: Monday to Friday, 9 AM to 5 PM (MST)